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Privacy Policy

Territorial Tutoring SA (Pty) Ltd

1.1 Introduction

Territorial Tutoring SA (Pty) Ltd ("Territorial Tutoring", "TT", "we", "us", "our") is committed to protecting the privacy, dignity, and personal information of our students, parents, tutors, and partners. We operate in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African data protection laws.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our website, web application, and services.

1.2 Who We Are

  • Legal Entity: Territorial Tutoring SA (Pty) Ltd
  • Jurisdiction: Republic of South Africa
  • Contact: support@territorialtutoring.co.za

1.3 What Personal Information We Collect

Students

  • Full name, age, grade, school
  • Academic performance data and assessment results
  • Session notes, learning behaviour, progress tracking
  • Session recordings (audio/video)

Parents / Guardians

  • Full name, email address, phone number
  • Billing and payment details (processed via Stripe)
  • Communication history and consent records

Tutors & Staff

  • Identification and background information
  • CVs, training performance, certifications
  • Banking details and payment records
  • Employment and contract documentation

Technical Information

  • IP address, device type, browser type
  • Usage data within our web application

1.4 Why We Collect Personal Information

We collect personal information to:

  • Deliver tutoring and mentorship services
  • Track and improve student learning outcomes
  • Process payments and manage subscriptions
  • Train, manage, and quality-assure tutors
  • Communicate with parents and students
  • Comply with legal and regulatory obligations

1.5 How We Store and Protect Information

  • Secure cloud infrastructure and encrypted databases
  • Role-based access control (only authorised staff may access data)
  • Secure authentication and logging systems
  • Stripe for PCI-compliant payment processing
  • Google Meet for secure tutoring sessions and recordings

1.6 Sharing of Information

We only share personal information with:

  • Tutors assigned to the student (limited to what is necessary)
  • Stripe (payment processing)
  • Technology service providers supporting our platform
  • Regulators or authorities when legally required

We never sell personal information or use it for advertising.

1.7 Children's Information

We process children's personal information only with parental or guardian consent. We apply heightened protection measures and do not profile, sell, or commercially exploit children's data.

1.8 Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion
  • Withdraw consent
  • Lodge a complaint with the Information Regulator

1.9 Data Retention

We retain personal information only for as long as necessary to fulfil our services and legal obligations. Thereafter, information is securely deleted or anonymised.

1.10 Data Breaches

In the event of a data breach, we will:

  • Investigate immediately
  • Notify affected parties and the Information Regulator within 72 hours
  • Implement remediation measures

1.11 International Data Transfers

Some service providers may store data outside South Africa. We ensure equivalent data protection safeguards are in place.

1.12 Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Last updated: July 17, 2025